Refund Policy

At LuxMillwork, we are committed to providing premium millwork, tile, and building products that meet the highest standards of quality and craftsmanship. We understand that occasionally, a return or exchange may be necessary. Our Refund Policy is designed to ensure a fair and efficient process for our valued customers.

1. Return Eligibility

• Time Frame: Returns are accepted within 3 days from the date of delivery.

• Condition: Items must be unused, in their original packaging, and in resalable condition.

• Non-Returnable Items: Custom orders, special-order items, clearance products, and any item marked as non-returnable at the time of purchase are not eligible for return.

2. Return Process

• Authorization: Before returning any item, please contact our Customer Service team at the Contact link in the footer to obtain a Return Authorization Number (RAN). Returns without a RAN will not be accepted.

• Packaging: Ensure that all items are securely packaged to prevent damage during transit.

• Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

3. Refunds

• Inspection: Upon receipt, returned items will be inspected to confirm they meet the return criteria.

• Processing Time: Refunds will be processed within 7-10 business days after the inspection is complete.

• Method: Refunds will be issued to the original payment method.

• Restocking Fee: A 15% restocking fee may apply to certain returns, especially for large orders or specialty items.

4. Damaged or Defective Items

• Inspection: Please inspect your order upon receipt. If you notice any damage or defects, contact us immediately.

• Reporting: Damages or defects must be reported within 5 business days of delivery.

• Resolution: We will arrange for a replacement or refund for any items confirmed to be damaged or defective.

5. Exchanges

• Process: To exchange an item, please follow the return process to receive a refund and place a new order for the desired item.

6. Cancellations

• Before Shipment: Orders can be canceled without penalty before they have shipped.

• After Shipment: If the order has already shipped, please follow the return process upon receipt.

For any questions or assistance regarding returns, please contact our Customer Service team at the Contact link in the footer.

Note: This policy is subject to change without prior notice. Please review it periodically for any updates.